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Licensed adjusters proudly serving the insurance claim and defense industry since 2006

Meet Our Team

Kathy Gleason

President and CEO
Office: 248.565.8219 ext 304
Cell: 248.229.4950

Kathy is the founder of Gleason Claims and began her claims career in 1989 as one of the original employees of a fledgling insurance company in Michigan, where she rose through the ranks to become Director of Claims. She enjoyed the challenges of working in a start - up company and the opportunity it afforded to learn all aspects of auto insurance and management in a fast paced growth market, where she put together a talented and goal oriented team and established the sound claim practices that enabled the new company to grow to become the largest non-standard insurer in Michigan. It is because of that entrepreneurial spirit that Gleason Claims was formed.

Kathy loves the claim business, and enjoys the fact that the Michigan claim environment is ever changing; you can learn new things every day, despite having been involved in it for more than 30 years. She truly enjoys talking with and meeting adjusters from other states and different companies to share what she has learned through her experience. She welcomes you to contact her if you have any Michigan claims questions!

After work, Kathy can usually be found being pulled around her neighborhood by her 80 pound golden doodle, Gil, or involved in a DIY home improvement project.

Chuck Brennan

Chuck Brennan
248.565.8219 ext 319

Chuck is a licensed and experienced veteran of claims adjusting and investigations with hands-on knowledge in Michigan accident and PIP claims; trucking losses including cargo damage evaluation; slip/fall and other personal injury investigations. 

As well as maintaining strong relationships with his clients, Chuck is a favorite among our staff with his upbeat and fun personality; known to burst into song when something inspires him! Among his many interests, Chuck is a voracious reader and mushroom hunter and is currently teaching himself to play the electric guitar.

Jean Biondo

Jean Biondo
248.565.8219 ext 315

Jean is a licensed claims adjuster and investigator for Gleason Claims since 2012. She specializes in first party coverage investigations, third party liability investigations, trucking losses, slip/falls and fire investigations for various insurance carriers, as well as attending settlement conferences and facilitations. Jean is highly valued by her clients for her exceptional follow up and communication, and often receives “you rock!” as feedback!

Outside the office, Jean enjoys running (and has completed 7 half marathons!) and spending time with her teenage children. Whenever weather and time permits, she escapes to Lake Huron, her happy place!

John Gleason

John Gleason
248.565.8219 ext 307

John has worked with the company as a contract employee since its founding in 2006 and has been involved in many aspects of the business. He handles Michigan PIP claims for multiple insurance companies, both commercial and private auto, involving trucks, automobiles and nonprofit vehicles. He specializes in processing catastrophic PIP claims and handling MCCA claims from the Initial Claim Reporting through completing MCCA Reimbursement Forms.

John has a Master’s degree in Business Administration from University of Illinois, although that represents only a small aspect of his lifelong commitment to learning and personal growth. He is an avid reader, a master of puzzles and, when not in the office, you can find him on a golf course from early spring through the first snow!

Karen Horton

Karen Horton
248.565.8219 ext 309

Karen came to Gleason Claims with more than 30 years’ experience in handling serious Michigan PIP claims and managing teams of adjusters for major auto insurers. She handles catastrophic PIP claims and attends court proceedings and facilitations for our clients. Her experience shows as she tackles the most complex issues thoroughly and systematically; she is truly unflappable. 

When she is not at work, Karen enjoys spending time with her family at her cabin in northern Michigan and spoiling her beloved dogs!

Danielle Fortuna

Danielle Fortuna
248.565.8219 ext 306

Danielle has been with Gleason Claims since 2012 as a member of our first party adjusting team. She handles full PIP claims, attends settlement conferences and facilitations on behalf of our clients and also specializes in first party claim investigations.

Danielle is known to have a natural curiosity and digs deep to get answers and information for our clients. It only stands to reason that in her spare time she is addicted to true crime and investigation stories! She has great people skills and is often able to gather information from even the most resistant claimants and witnesses.

Office Staff

Lauren Truman, Office Administrator
248.565.8219 ext 313

Nancy Parent, Accounts Receivable
248.565.8219 ext 302